Tarefa 1 do simulador de avaliação: personalizar sua instância

MarceloStampe · ‎06-28-2025

I updated both settings as instructed, but the task validation still failed.

Can someone help me with this case? I honestly don't know what else to do.

Best regards.

Nikhil Bajaj9 · ‎06-29-2025

Are you sure you followed step 1- impersonate with 'platform user'. Can you please share screenshot of full screen so that we can see if you impersonated or not.

If my answer helped you in anyways- mark it solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

View solution in original post

GlideFather · ‎06-29-2025

Olá @MarceloStampe,
sometimes it gets stuck somewhere, for that try to unimpersonate and impersonate again the "platform_user", then mark the two preferences off and on again.

If it doesn't help, tak try a different browser and/or delete your browser's cache, it solves a lot of ServiceNow problems as it is a cloud platform.

After the above is performed, validate the task again.

Let me know how did it go

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

View solution in original post

Nikhil Bajaj9 · ‎06-29-2025

Hi @MarceloStampe ,

Are you sure you followed step 1- impersonate with 'platform user'. Can you please share screenshot of full screen so that we can see if you impersonated or not.

If my answer helped you in anyways- mark it solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

MarceloStampe · ‎06-29-2025

You are the guy!!!! That´s it!!!!!

LuizGuilheV · ‎06-30-2025

Marcelo, estou exatamente com o mesmo problema. Como vc resolveu ?

MarceloStampe · ‎06-30-2025

Bom dia.

Para este exercício, você precisa trabalhar como User Platform e para isto você deve:

No canto superior direito da tela, clique no seu nome de usuário (Admin ou no ícone de perfil).
No menu suspenso, selecione "Impersonate User".
Na janela que se abre, digite e selecione o usuário chamado "User Platform".
Após a seleção, você estará navegando no sistema com as permissões e a visualização desse usuário específico.

Isso permite que você teste funcionalidades ou visualize o sistema exatamente como o usuário final, sem utilizar o perfil de administrador.