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06-28-2025 11:06 PM
I updated both settings as instructed, but the task validation still failed.
Can someone help me with this case? I honestly don't know what else to do.
Best regards.
Solved! Go to Solution.
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06-29-2025 08:01 AM
Hi @MarceloStampe ,
Are you sure you followed step 1- impersonate with 'platform user'. Can you please share screenshot of full screen so that we can see if you impersonated or not.
If my answer helped you in anyways- mark it solution accepted.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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06-29-2025 08:52 AM
Olá @MarceloStampe,
sometimes it gets stuck somewhere, for that try to unimpersonate and impersonate again the "platform_user", then mark the two preferences off and on again.
If it doesn't help, tak try a different browser and/or delete your browser's cache, it solves a lot of ServiceNow problems as it is a cloud platform.
After the above is performed, validate the task again.
Let me know how did it go
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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06-29-2025 08:01 AM
Hi @MarceloStampe ,
Are you sure you followed step 1- impersonate with 'platform user'. Can you please share screenshot of full screen so that we can see if you impersonated or not.
If my answer helped you in anyways- mark it solution accepted.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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06-29-2025 09:48 AM
You are the guy!!!! That´s it!!!!!
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06-30-2025 12:14 PM
Marcelo, estou exatamente com o mesmo problema. Como vc resolveu ?
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06-30-2025 10:01 PM
Bom dia.
Para este exercício, você precisa trabalhar como User Platform e para isto você deve:
- No canto superior direito da tela, clique no seu nome de usuário (Admin ou no ícone de perfil).
- No menu suspenso, selecione "Impersonate User".
- Na janela que se abre, digite e selecione o usuário chamado "User Platform".
- Após a seleção, você estará navegando no sistema com as permissões e a visualização desse usuário específico.
Isso permite que você teste funcionalidades ou visualize o sistema exatamente como o usuário final, sem utilizar o perfil de administrador.