User Experience | How to Report an Issue

User Interface | Overview

ServiceNow Certified Technical Architect Journey and Personal Experience

If you are a ServiceNow Enthusiast like me, you would have already heard about the Certified Technical Architect and Certified Master Architect programs but if you haven’t, please read the below to understand the value of these certifications and who...

Creating Service Catalog Items

Working with Dashboards

User Interface | Getting Started with Lists

User Interface | Service Portal Overview

Inside ServiceNow: How Record Transactions Are Really Processed

Inside ServiceNow: How Record Transactions Are Really Processed   Have you ever wondered what really happens when you perform an insert, update, or delete in ServiceNow? Most of us are familiar with business rules and workflows, but there’s a deeper ...

Getting Started | Platform Architecture

Service Catalog Administration Overview

I Wish I'd Had Known This Earlier: ServiceNow Project Roles and Responsibilities

I Wish I'd Had Known This Earlier: ServiceNow Project Roles and Responsibilities   A few weeks ago, I shared a video about a mistake I made when I first started working with ServiceNow, and it really resonated with many of you! Building on that, I wa...

Verify ServiceNow Certification | Check genuineness of ServiceNow Certificates

Hi ServiceNow Enthusiast,   We all know about the ServiceNow Certificates and it's important in our career. But sometimes we are not sure how to verify if the Certificates are still valid or not and also sometimes if we use multiple email ID includin...

ServiceNow CIS – Service Provider Exam

Hello all, Good news – I’m officially a Certified Implementation Specialist – Service Provider. I’ve just passed Service Provider CIS certification exam for Paris release. This is to throw some light on how it works and how to prep for it. Enjoy! My ...

K24 Lab: Achieve full value & scalability: Leading practices for CSM / Industry workflows

Welcome to the Leading practices for CSM / Industry workflows lab!   Please access the Lab Guide here: https://servicenow-events-or-lab-guidebo.gitbook.io/lab1559-k24   Reserve a Lab Instance here: https://lab1559-b-instructor-0001.lab.service-now.co...

Application Menus and Modules

The August 2024 Exam Maintenance Period Has Ended

The August 2024 Exam Maintenance Period Has Ended   The ServiceNow exam maintenance window has ended and you may begin registering for and taking exams. Be advised that these exams are now on the Washington version. This generally means that the exam...

Business Continuity Management (BCM) for Implementer Course is Live

Our new training course, Business Continuity Management (BCM) for Implementers, is now live and free to the public. You will need a login to Now Learning to access this content. Send us your feedback through the survey after you complete the course. ...

K24 – Now Learning - ServiceNow Application Development Fundamentals

Welcome to ServiceNow Application Development Fundamentals at Knowledge24 Now Learning Pre-Conference Training! We will be using this forum to: Connect – You are welcome to introduce yourself using the COMMENT button and share your role within your o...

K24 – Now Learning - ITSM Fundamentals

Welcome to ITSM Fundamentals at Knowledge24 Now Learning Pre Conference Training!   We will be using this forum to:   Connect – You are welcome to introduce yourself using the COMMENT button and share your role within your organization and what you h...

A ServiceNow Veteran’s Approach to Studying for Certification Exams

A ServiceNow Veteran’s Approach to Studying for Certification Exams   So, how do you study for a ServiceNow exam? Everyone has different approaches to learning something new. For those of us who've been in the ServiceNow ecosystem for a while, we pro...