Training and Certifications articles

ServiceNow Foundations Module 3: Navigation and Search

ServiceNow Foundations Module 2: User Interface

ServiceNow Online Learning Courses

**This course applies to Helsinki and earlier releases. For Istanbul and future releases, see this document.**ServiceNow Foundations Course Module 1: Introduction and OverviewIn Module 1, you will get an introduction and overview of how...

ServiceNow Foundations Module 6: System Administrator

Foundations Course - All New for Helsinki

The Education Services team is delighted to announce the immediate availability of the Foundations online course!The content of the course has been updated to reflect the Helsinki platform enhancements in six online modules. In these, you learn how t...

ServiceNow Foundations Module 4: End User Role

Import of Word Documents to ServiceNow Knowledge base

I am trying to import Word Documents to ServiceNow Knowledge Articles with out losing any images. I have tried using the Word Cleaner and SED installs without any success. Is there any fix that works?We have our users select all, and past in to an ou...

ServiceNow Foundations Modules all new for Eureka!

The Education Services team is thrilled to announce the immediate availability of an all new version of our popular Foundations online learning modules!Content has been comprehensively updated to reflect the Eureka platform enhancements and the six c...

Admin 101 Training Class - Course notes

For those of us not in the USA is it possible to purchase the course notes for this as I am sure it would be a useful reference. thanksThis document was generated from the following discussion: Admin 101 Training Class - Course notes

Little Known Feature of Containers Throws Off Alignment of Form Sections.

I'm writing this article in response to an hour of frustration spent in trying to get 2 container to align horizontally, when they are placed side by side. I spent over an hour in analysis and I'm hoping to save others from this frustration.The conte...