unable to access My learning after merging

Alt30 · 5 hours ago

Hi community,

As I now left my previous job, I merged my account associated with my ex-company's to my old account that I had before I joined that company. The next day I received an email that the merge completed. However, I am unable to get to my My learning. Every time I try, it fails:

https://learning.servicenow.com/now/lxp/home?auth_failed=true&id=lxp_landing_home

Why did this happen? what went wrong? A couple of ex-colleagues did the merge previously and had access to everything as soon as merge completed.... I am unable to get to any support as well.

I need to get this resolved quickly, as am keen to take some courses before my next role starts. Can anyone help or advise please?

Nikhil Bajaj9 · 5 hours ago

@Alt30 ,

Please raise a case with servicenow.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Alt30 · 5 hours ago

That would be my first action but like I mentioned in my post I can't get now to any raising case links in Support page. If you have a link I can use, please, kindly share.

Dr Atul G- LNG · 5 hours ago

Hi @Alt30

Adding @Jim Poisson , he will be the right person to support you.

FYI, I heard that the few case was recently reopened, possibly due to multiple issues arising from the merging process.

Also, as you mentioned, you're unable to log in to the now learning platform. Have you checked if your new organization has added you to their partner portals? If not, please ask your manager to add you so you can access the new learning system.

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Dr. Atul G. - Learn N Grow Together
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Bhuvan · 4 hours ago

@Alt30

Refer below knowledge article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864171

If you are not able to login to Now Learning portal, email them at nowlearning@servicenow.com

You can also try to chat with bot using option 'Need assistance with sign in ?' to see if it helps

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan