unable to access My learning after merging

[Alt30]

Hi community,

As I now left my previous job, I merged my account associated with my ex-company's to my old account that I had before I joined that company. The next day I received an email that the merge completed. However, I am unable to get to my My learning. Every time I try, it fails:

https://learning.servicenow.com/now/lxp/home?auth_failed=true&id=lxp_landing_home

Why did this happen? what went wrong? A couple of ex-colleagues did the merge previously and had access to everything as soon as merge completed.... I am unable to get to any support as well.

I need to get this resolved quickly, as am keen to take some courses before my next role starts. Can anyone help or advise please?

[Jim Poisson · Accepted solution]

@Alt30 Try your old account again. I believe it should be resolved by now. 

[Bhuvan]

@Alt30 

Refer below knowledge article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864171

If you are not able to login to Now Learning portal, email them at nowlearning@servicenow.com

You can also try to chat with bot using option 'Need assistance with sign in ?' to see if it helps

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Jim Poisson · Accepted solution]

@Alt30 Try your old account again. I believe it should be resolved by now. 

[Alt30]

Many thanks to all who replied with helpful information - really appreciate such fast response!🙏 @Jim Poisson huge thanks! I can finally access now My Learning so it looks like all is sorted indeed!

[Dr Atul G- LNG · Accepted solution]

You can accept my answer as well 😅

[ChristyI]

Hello @Jim Poisson ,

Could please help me to login to my servicenow university portal. I am unable to login the portal. the page is getting refreshing every time.