unable to access My learning after merging

[Alt30]

Hi community,

As I now left my previous job, I merged my account associated with my ex-company's to my old account that I had before I joined that company. The next day I received an email that the merge completed. However, I am unable to get to my My learning. Every time I try, it fails:

https://learning.servicenow.com/now/lxp/home?auth_failed=true&id=lxp_landing_home

Why did this happen? what went wrong? A couple of ex-colleagues did the merge previously and had access to everything as soon as merge completed.... I am unable to get to any support as well.

I need to get this resolved quickly, as am keen to take some courses before my next role starts. Can anyone help or advise please?

[Jim Poisson · Accepted solution]

@Alt30 Try your old account again. I believe it should be resolved by now. 

[ranjeeth1]

Hello @Jim Poisson ,

Could you please help me , I'm also facing same issue .

Thanks

Ranjith

[Jim Poisson]

DM me your current and former email addresses and I will see what I can do