Unable to access ServiceNow University home page

[PrasannaK031438]

Hi Everyone,

When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?

[Dr Atul G- LNG]

Hi @PrasannaK031438 

I tried it on my end and didn’t encounter any issues. It looks like it might be a cache or browser-related problem.
Please try accessing it in a different browser or on a mobile device to see if the issue persists.

[PrasannaK031438]

Hi @Dr Atul G- LNG .

Thanks for the response. It is same from every browser and even from an In-Private browsing window.

[Dr Atul G- LNG]

Hi @PrasannaK031438 

Adding @Jim Poisson , might be helpful here.

[kaushal_snow]

@PrasannaK031438 ,

I can say, it’s often linked to a rendering or caching issue on the portal side (or the unified navigation shell) rather than a user setting, and clearing browser cache, trying incognito mode or a different browser are good first steps to restore the homepage.....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.