Platform User not appearing while impersonate

kunalMahajan
Giga Contributor

a month ago

I am practicing on my instance however i am not getting Platform User option while Selecting Impersonate user - System Admin
 
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GlideFather
Tera Patron

a month ago

Hello @kunalMahajan,

I guess this is a duplicate to this thread:

https://www.servicenow.com/community/champions-community-forum/platform-user-not-appearing-while-imp... 

 

Can you pls confirm?

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Nikhil Bajaj9
Tera Sage
Tera Sage

a month ago - last edited a month ago

Hi @kunalMahajan ,

 

PDIs and Lab instances are 2 different things. Lab instances are given when you are completing any course/micro certification on Servicenow University. Lab instances are specifically developed to complete the given tasks in the course and it contain specific data. The same data/ scenario etc are not applicable/available in the PDIs so don't expect whatever you see in Lab instances will be available in PDIs.

so Platform User will not be available in  the PDI. Hope it is clear.

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Nikhil Bajaj

ServiceNow Rising Star-2025
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