Unable to claim Voucher that still has not expired.

[sys_ashk]

Hello , 

I have issue claiming the voucher for CSA exam as  I recently received a voucher that can be claimed before end of 2025. However, when I try to claim it , it does not allow me to claim and it shows my old voucher which I didn't claim more that 2 years ago. Please advise. 

Thank You

[Dr Atul G- LNG]

Hi @sys_ashk 

Could you please provide some screenshots or better log a new Learning case with the team and the team can help you?

[Ankur Bawiskar]

@sys_ashk 

did you raise a support case for the same?

[sys_ashk]

I opened the case but the support was quick enough to close the case without proper resolution  and did not get any response even after 24 hrs reopening again. Any suggestion.

[Ravi Chandra_K]

What is the solution they proposed?

Did they close the case or proposed the solution?

Please create another case (by referring to already created case)

The admin team can issue a new voucher if it's a genuine case.

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra