Unable to Register for CIS-DF Exam – Progress Record Shows Completed

[Aqil]

I am unable to schedule my exam. While scheduling exam, when I agree terms and policies, and click on the "Agree and Enroll" button then the following error occurs:
"The following error occurred: User is currently enrolled in or has already completed this course. Progress record state: Completed "

Please have a look on the status in the attached screenshot. I think that is causing the issue, and stops me from registering an exam.

[GlideFather]

ahoy @SohamTipnis,

you said: "Test with a different browser (Chrome is generally recommended)."

Could you please elaborate a bit more and share some sources for that statement?

[SohamTipnis]

Hello @GlideFather , while Chrome is always recommended, using different browsers such as Firefox or Microsoft can provide better support in certain regions. For example, in my office environment, my colleagues use Microsoft due to better internet connectivity.

If you have anything else to do, shoot it!!!!

[GlideFather]

@SohamTipnis "Chrome is always recommended"

but recommended by whom, please support that claim... I haven't heard about such recommendation so I would like to know more, please share some documentation or other source why you said that 

[Tanushree Maiti]

Hi @Cristina Costa 

1. Log out from Servicenow university

2. Try with Incognito/InPrivate browser and login

3. Check if still the issue persists.

If Yes,  log a case with Now learning support within Servicenow University and take their support

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[Cristina Costa]

I open a case to servicenow, and now is solved. 🙂