Voucher CSA

meryllaw
Tera Contributor

‎11-20-2023 01:07 AM

Hello,

i have an issue claiming my voucher for the CSA exam,
i did all 3 steps, and I even have the notif that i did link my webassasor email to my nowlearning account, yet when i go to claim my voucher the button is till ''prerequisites" qnd when cliking on it the webassesor experience seems to complete compare to the 2 others factors.
Is there a issue, also i did not have a mail asking me to verify my email when i linked the webassesor, just got the notification. should i wait 48H delay? 
thanks!


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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-20-2023 01:33 AM

Hi @meryllaw 

 

Some time it behave like this. Better to log a case to SN and they will guide you for next steps. Be patience it will be done soon. 

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Dr. Atul G. - Learn N Grow Together
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Nivedita Patil
Mega Sage
Mega Sage

‎11-20-2023 02:59 AM

Hi @meryllaw ,

 

create case from now learning account and wait for response. It takes time but your issue will be resolved.

 

Mark my answer as accepted solution and helpful if helps you.

 

Thanks,

Nivedita Patil.

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