Voucher CSA

meryllaw · ‎11-20-2023

Hello,

i have an issue claiming my voucher for the CSA exam,
i did all 3 steps, and I even have the notif that i did link my webassasor email to my nowlearning account, yet when i go to claim my voucher the button is till ''prerequisites" qnd when cliking on it the webassesor experience seems to complete compare to the 2 others factors.
Is there a issue, also i did not have a mail asking me to verify my email when i linked the webassesor, just got the notification. should i wait 48H delay?
thanks!

Dr Atul G- LNG · ‎11-20-2023

Hi @meryllaw

Some time it behave like this. Better to log a case to SN and they will guide you for next steps. Be patience it will be done soon.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nivedita Patil · ‎11-20-2023

Hi @meryllaw ,

create case from now learning account and wait for response. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.