Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

webassessor exam record not syncing with servicenow profile

JianCarloC
Giga Contributor

3 weeks ago

I hope you are doing well.
 
I recently took the CIS SAM exam through webassessor 
 

The exam result is currently visible on WebAssessor.

however  it is not appearing under my MyExam in my service now

I tried to check and update the webassessor email address field on the servicenow portal but the field no longer appears in my profile settings.

 

 it has now disappeared so I cannot verify or correct linked email if in case that there is a typo. But it should be linked.

 

Could you please assist with:

 

  1. Confirming and linking my webassessor account to my servicenow certification profile?
  2. ensuring my exam record is properly sync so that I can retake the exam

 

Please let me know if you need any additional information. Thanks for your help. Looking forward to your guidance.

 

I also sent this message when creating ticket, not response so far

 

0 Helpfuls
  • 376 Views
2 REPLIES 2

GlideFather
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @JianCarloC,

 

under My Exams tab, I don't see my exams that I took at Webassessor, I believe that currently it display only the exams scheduled or passed with the Pearson platform.

 

If you raise a case, then please tell me what you find, it will be important to know for future occurrences of the same thing by other community members.

I have written this:
[GF#2] I just scheduled my 1st exam with Pearson VUE | Here's the guide and my experience, feel free to comment it when you know more for other people who might be seeking the same info. thanks and good luck

_____
No AI was used in the writing of this post. Pure #GlideFather only
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @JianCarloC 

 

  1. Confirming and linking my webassessor account to my servicenow certification profile?

Atul: It is no longer needed. We might have just read-only access, but the Glace WebAssessor will soon be out of use.”

 

  1. ensuring my exam record is properly sync so that I can retake the exam

Atul:As the site has been updated recently, it might take some time for past exams to be added to your SN profile. So, wait for some time. This is happening to everyone—you can book new exams, but you can’t see the old ones yet.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls