What module do you use to access the full screen view of connect?

izzaijaz · ‎01-04-2025

What module do you use to access the full screen view of connect?
a) Connect> dashboard
b) Connect> workspace
c) Connect> connect chat
d) Connect> tools> workspace
e) Connect> agent workspace

im not able to find these options in servicenow instance, checked the plugins as well, which option is correct?

Dr Atul G- LNG · ‎01-04-2025

Hi @izzaijaz

Right answer is - c) Connect> connect chat

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/use/collaboration/concept/c_C...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎01-04-2025

Hi @izzaijaz

Right answer is - c) Connect> connect chat

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/use/collaboration/concept/c_C...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SN_Learn · ‎01-05-2025

@izzaijaz , The correct answer is :

c) Connect> connect chat

The Connect workspace is a full-screen view of all your Connect Chat and Connect Support conversations in one place. To open the Connect workspace, navigate to Collaborate > Connect Chat

Check the below Service Doc for further details: Connect workspace

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Ravi Chandra_K · ‎01-05-2025

The correct answer is c. Connect> connect chat