Why am i getting logout successful when i try to login !!

[namsimahdi]

when I am trying to login a message tell me logout successful!!!!!

I am not able to login help pleaaase

[Bashid Bepar1]

Hi Pradeep

Are there any other options without putting login.do. Some users were able to get in and some not. It started last week

[bharathkalahast]

In your User account -- make sure you have same data in your UserId and Email Fields.

[Martin Gr]

Great thanks.. this solved the issue for me 🙂

[Shiva Thomas]

Hi Namsi,

I got the same exact behavior when trying to log with a user that had an empty email set in his profile.

If this is the case, log with another user with admin or itil role and add an email to the account you are trying to log with.

[Rajesh Mushke]

HI Namsi,

I have faced same issue in my customer instance and i have followed below steps

Remove logout.do from your instance URL like below

devxxxx.service-now.com/logout.do

and after that try with devxxxx.service-now.com/login.do and   let me know if you need more help.