Jurie Roux
ServiceNow Employee
ServiceNow Employee

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Communication Service Providers can redefine service experience by launching services faster

 

Today customers expect a seamless service experience when they order new services. To do this, Communication Service Providers (CSPs) need to streamline the delivery process, which includes the ability to process orders and initiate the workflows to assign the required network inventory for the services ordered​.

 

The November store release for Telecommunications delivers exciting new features addressing these challenges, expanding the number of capabilities available to network inventory and order management teams.

 

The store release delivers significant feature enhancements to our latest telecom product, Telecommunications Network Inventory (TNI). First, we have integrated TNI with our Order Management for Telecommunications product, helping teams effortlessly design services and assign the required network resources. This empowers CSPs to deliver a seamless service experience all on one Platform. Whether you are an order manager or a network engineer, you will love the simplicity of service design and resource assignment capabilities.

 

  • Order Management for Telecom and Telecom Network Inventory Integration associate's customer orders with the required network resources to deliver a seamless service experience.
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    Assign network resources to customer orders

 

  • Design and Assign a wide new range of workflows for service design and network assign capabilities to help ensure predictable and repeatable outcomes.
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    Design and Assign path computation

 

  • Managed Network Functions capture and tracks Managed Network Functions and their relationships to VNFs and CNFs in the network inventory system.
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    Managed Network Function form

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