How to get RITM variables in report .

[Mukesh Sharma]

Hi I was look if I can get RITM variables on report to Requested Item table . Has anyone tried yet.

[Anurag Tripathi · Accepted solution]

Hi Mukesh,

Yes you can do it . choose 'question' field in the right bucket . and give appropriate item name to get the list of desired variables. and you can add them into bucket

[Shahed Shah1]

Hi Mukesh

To report on the variables efficiently, you would want to create a database view between the sc_item_option, sc_item_option_mtom, and task tables. I remember answering such a question previously: Re: Reporting on Service Catalog Variables. I hope this helps

Regards

Shahid

EDIT: Missed out on a table and providing link to more up to date documentation: Report on service catalog variables