After Zurich upgrade Knowledge articles are not shown through AI search in portal per default

MichaellaP · ‎11-20-2025

After Zurich upgrade Knowledge articles are not shown through AI search in portal unless you click on Knowledge in Source Filter.
How can this get solved?

Dr Atul G- LNG · ‎11-20-2025

Hi @MichaellaP

Try repairing the AI Search plug-in and the KM plug-in, as the issue is likely due to the upgrade. These are the primary ways to resolve this.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎11-20-2025

Hi @MichaellaP

Try repairing the AI Search plug-in and the KM plug-in, as the issue is likely due to the upgrade. These are the primary ways to resolve this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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