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After Zurich upgrade Knowledge articles are not shown through AI search in portal per default

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MichaellaP
Tera Contributor

‎11-20-2025 01:00 AM

After Zurich upgrade Knowledge articles are not shown through AI search in portal unless you click on Knowledge in Source Filter. 
How can this get solved?

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Dr Atul G- LNG
Tera Patron

‎11-20-2025 01:02 AM

Hi @MichaellaP 

Try repairing the AI Search plug-in and the KM plug-in, as the issue is likely due to the upgrade. These are the primary ways to resolve this.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron

‎11-20-2025 01:02 AM

Hi @MichaellaP 

Try repairing the AI Search plug-in and the KM plug-in, as the issue is likely due to the upgrade. These are the primary ways to resolve this.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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