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Broken Company Logo after Upgrade

Jeannie Taylor
Tera Contributor

‎02-05-2024 10:39 AM

After upgrading to the Vancouver instance, some users are experiencing a broken company logo.  Has anyone else experienced this, and have you been able to resolve this?

0 Helpfuls
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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Jeannie Taylor

‎02-05-2024 02:15 PM

Hi @Jeannie Taylor 

Please accept both answers if it solve the purpose and close the thread. 

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Dr. Atul G. - Learn N Grow Together
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0 Helpfuls

Amit Pandey
Kilo Sage

‎02-09-2024 11:24 PM

Hi Jeannie,

 

Steps to resolve :

  1. Go to the list of system properties in working instance and get the value of the property named 'glide.product.image'. 
  2. Now in sys_attachment table, search with sys_id from Step 1.
  3. Export the xml for this record.
  4. Go to sys_attachment_doc table and filter for Sys attachment with sys ID copied from Step 1.
  5. Export the resulting sys_attachment_doc records.
  6. Import the records from Steps 3 and 5 to the non working instance.
  7. Clear the browser cache and instance cache. Logging back to the instance resolves the issue.

Regards,

Amit