Business rules are all locked after upgrade to Yokohama

Nabilah · ‎07-17-2025

Hi,

After upgrading to Yokohama I have noticed all my business rules locked and read only despite me having the admin role.

Has anyone else experienced this if so what was the solution? I need to modify a few business rules.

#yokohama #businessrule

Michael Domke · a month ago

The issue turned out to be my instance was missing a couple new Write ACLs on the sys_script table. Apparently, there were five new Write ACLs on the sys_script table, but my instance only showed three. I compared the ACLs from my PDI (Yokohama) and exported the ones I was missing, imported into my instance, and my issue was resolved.

I inspected my skipped files but didn't notice these. I'm going to go back and look again. I'll be ready though when I finally upgrade my production instance.

Michael

View solution in original post

Dr Atul G- LNG · ‎07-17-2025

Hi @Nabilah

Any screenshot?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Nabilah · ‎07-17-2025

Hi Atul, attached is a screenshot of a custom business rule i am on the right scope global. The protection policy is empty

Dr Atul G- LNG · ‎07-17-2025

Hi @Nabilah Did you find anything in the skipped records for the same? If not, please log a ServiceNow support case

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

GlideFather · ‎07-17-2025

@Nabilah are you in the same scope? please provide more details

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */