Dot restriction in group naming

Anil9866
Tera Contributor

Hello folks,

I am currently facing an issue where emails are not being delivered to certain groups that have a dot (".") in their name. This problem seems to occur only for groups with a dot in their name, and emails are not reaching their intended recipients in those groups.
Has anyone experienced a similar issue or can provide insight into what might be causing this behavior? Are there any known bugs or configuration issues related to sending emails to groups with dots in their names?
Note: I'm actively facing this issue from Xanadu upgrade.
Thanks in advance

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2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Anil9866 

is there an email in email log table with state as sent?

Possibly it could be a DL issue in your mailbox?

What changed after the upgrade?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Anil9866 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader