Error in Edge Encryption and Unable to edit the Configuration.

[YasarA]

We did Upgrade from Washington DC Patch 7 to Patch 9. But in the Servicenow Front-end, we are getting this following error and unable to edit the Configurations  - 
Your session is not going through a ServiceNow Edge Encryption proxy. Configuration editing is disabled

[Dr Atul G- LNG]

Hi @YasarA 

is there any plugin for this? Could you please try to repair that once. and its not error, it is message only.

[YasarA]

There are no plug-ins. It is not an error but configuration Fields are in Read-only mode due to the same.

[Dr Atul G- LNG]

@YasarA 

Something i got from google

In ServiceNow, you can find SafeNet JAR files in the MID Server JAR Files section. You can access this section by searching for "MID Server" in the ServiceNow portal. 

Steps to find SafeNet JAR files 

1. Search for "MID Server" in the ServiceNow portal
2. Select JAR Files under the MID Server menu
3. In the MID server JAR files section, click Password Safe External Credential Storage
4. Click the Download link next to the JAR file attachment
5. Save the file to a location on your machine
6. Rename the downloaded JAR file extension to a .zip extension
7. Open it with any zip tool

You can also deploy a custom JAR file to ServiceNow. To do this, you can: 

1. Check if the "External Credential Storage" plugin is activated
2. Get the JAR file
3. Deploy the JAR file in the platform
4. Create a new record
5. Name and version are for the record
6. Add the JAR file as attachment

[Ankur Bawiskar]

@YasarA 

was this working fine earlier?