Flow Designer Not Triggering Approval for Requested Item in Demo Instance

[asadmansoor]

Hi all,

I’ve created a Flow Designer flow to trigger an approval request to the manager of the "Requested For" user in a Service Catalog item.

The flow is working perfectly in my PDI instance — it creates the Requested Item and sends the approval to the manager as expected.

However, when I move the same flow to my Demo instance:

• The flow is not consistently triggering on item submission.

• The Requested Item is getting created, but in most cases, the approval is not sent.

• Sometimes it works, but most of the time it doesn’t.

I’ve checked:

• The "Requested For" users have managers set.

• The flow is active and attached to the correct Catalog Item.

• The trigger is set to "Service Catalog → Requested Item".

Is there any known issue with flow triggers in Demo instances? Or is there something I might be missing (e.g., timing issues, access, cache, ACLs, etc.)?

Any help or suggestions would be appreciated.

Thanks in advance!

[Ankur Bawiskar]

@asadmansoor 

Did you ensure flow is configured to Run as System User?

Is the flow published and attached to that catalog item?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[asadmansoor]

Yes,i ensure flow is attached to the catalog.Flow is also configured to run as System User.

[Ankur Bawiskar]

@asadmansoor 

are you sure the REQ for that RITM is approved?

If yes then only flow on RITM will trigger.

Check if REQ is waiting for approval or not?

check this

Flow Designer not getting triggered for service catalog RITM using service catalog as trigger , i ha... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[asadmansoor]

Request for the RITM is not approved,it is showing "Record is not Found" The flow is not triggering on demo instance.