How to disable interaction table notification for a specific company.

[tetj]

Hi Team,

We have 6 notification, in which 5 notification are the outofbox. The notification is with respect to Interaction table (PFA screenshot). We have domain separation and need to disable those notification for a single company. How to do that ? ( From 10 Company one 1 company wants those notification disable)

[pavani_paluri]

Hi @tetj ,

You should avoid disabling the OOTB notifications globally since the requirement is only for one company out of the ten.

Since you're using Domain Separation, the recommended approach is to suppress the notifications based on the company/domain associated with the Interaction record. You can achieve this by adding a condition (or notification script) that excludes records belonging to the specific company/domain.

This way:

• The OOTB notifications continue to work for the other 9 companies.
• Only the targeted company's users stop receiving the notifications.
• You don't need to create duplicate notifications or disable them globally.

Also, I would avoid directly modifying OOTB notifications where possible. If your domain separation setup supports it, consider creating a domain-specific override or handling the exclusion through notification conditions/scripts. If the notifications are event-based, another option is to prevent the event from being generated for records belonging to that company.

Overall, using a company/domain-based condition to suppress the notifications for the specific company is usually the cleanest and most maintainable solution.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

[tetj]

Hi @pavani_paluri ,
Thanks for the input, can you guide how to achieve this requirement as below out of box notification is being trigger through even as mentioned
Walk Up Survey User Invite --> Is trigger through event name --> record.send_survey
 Walk-up Abandoned -> Is trigger through event name --> sn_walkup.interaction.abandoned
Walk-up Threshold Notification -> Is trigger through event name --> sn_walkup.interaction.threshold
Walk-up Assigned --> Is trigger through event name --> sn_walkup.interaction.assigned
Walk-up Closed --> Is trigger through event name --> sn_walkup.interaction.closed