HR agent workspace create case form columns changes

[REDDYBATTULS]

Hi 

1. IN HR agent workspace after selecting user record and click on next button we can able to see user preview record in that I need to edit columns how to edit  line employee number and email like i need to add move ? PFB screen shot 

2. IN HR agent workspace after selecting user record and click on next button we can able to see hr service in different tabs i need to order the colums how to chang the order. PFB below screen shot.

expecting order:
number,state,shortdescription,hrservice

[Dr Atul G- LNG]

Hi @REDDYBATTULS 

For 1st: Open a case in a native view and then click on the I icon for the user, and a pop-up will come, you need to make changes to the same.\

For 2nd also try from the native view, in that you can see the table name and then change the list layout.

[REDDYBATTULS]

Hi @Dr Atul G- LNG ,

I don't see any I icon in agent workspace case creation form can you please help me with the screenshot. 

[REDDYBATTULS]

Hi @Dr Atul G- LNG ,

Unable to find I icon can you please help me with the screen shot.

[Dr Atul G- LNG]

Hi @REDDYBATTULS 

For 1st part, you will not get the gear icon on the reference pop, open this record and change the view