Instance not waking up from Hibernation (dev205147). Please help revieve this instance

anjanavalsa
Kilo Contributor

‎07-17-2025 01:14 AM

My instance is not waking up from hibernation. (dev205147). Please restore this instance for me. 

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5 REPLIES 5

Chaitanya ILCR
Giga Patron

‎07-17-2025 01:16 AM

Hi @anjanavalsa ,

 

  • Please note that support is not available for PDIs, as they are intended solely for personal development, learning, and practice purposes.

 

  • If the issue isn’t urgent, you may want to wait and see if it resolves on its own.

 

  • Alternatively, you can choose to release your current instance and request a new one. However, please be aware that this will result in the loss of all existing data.

 

  • To prevent data loss in the future, it's recommended to regularly back up your PDI—either by using source control or by exporting Update Sets.

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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Shraddha Kadam
Giga Sage

‎07-17-2025 01:17 AM

Hello @anjanavalsa ,

 

Servicenow will not help with PDI. But you can sign in to the https://developer.servicenow.com/dev.do and then it will automatically wake up.

 

If you already did that, then just wait for 1 - 2 hours, it will restore it.

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Dr Atul - LNG
Tera Patron

‎07-17-2025 01:17 AM

Hi @anjanavalsa 

 

Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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AndersBGS
Tera Patron

‎07-17-2025 11:47 PM

Hi @anjanavalsa 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. Wait, it should automatically come online again after some time
  2. If you get tired of waiting, release you instance and request a fresh installation. Notice, all development work that hasn't been backed up will be lost for good.

 

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