Instance not waking up from Hibernation (dev205147). Please help revieve this instance

[anjanavalsa]

My instance is not waking up from hibernation. (dev205147). Please restore this instance for me. 

[Chaitanya ILCR]

Hi @anjanavalsa ,

• Please note that support is not available for PDIs, as they are intended solely for personal development, learning, and practice purposes.

• If the issue isn’t urgent, you may want to wait and see if it resolves on its own.

• Alternatively, you can choose to release your current instance and request a new one. However, please be aware that this will result in the loss of all existing data.

• To prevent data loss in the future, it's recommended to regularly back up your PDI—either by using source control or by exporting Update Sets.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Shraddha Kadam]

Hello @anjanavalsa ,

Servicenow will not help with PDI. But you can sign in to the https://developer.servicenow.com/dev.do and then it will automatically wake up.

If you already did that, then just wait for 1 - 2 hours, it will restore it.

[Dr Atul G- LNG]

Hi @anjanavalsa 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS]

Hi @anjanavalsa 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should automatically come online again after some time
2. If you get tired of waiting, release you instance and request a fresh installation. Notice, all development work that hasn't been backed up will be lost for good.