ITSM Granular Admin roles in Australia upgrade

RC19
Tera Expert

27m ago - last edited 26m ago

Hi All,

 

I read from Australia release notes that we have itsm granular roles like sn_incident_admin, sn_change_admin etc getting introduced. Can I please know that if these roles get applied and affect our existing functionality when we complete our instance upgrade to Australia or How do they work? How can we use them more effectively ?

 

Thanks,

RC

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Tanushree Maiti
Mega Patron

2m ago

Hi @RC19 

 

Refer :

ITSM Granular Admin Roles : Australia Release

Upgrade information for all Australia features and products 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Dr Atul G- LNG
Tera Patron

2m ago

No, you need to manually make this change to add these roles to your group. It will not impact any existing groups or roles.

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