Login issue to Zurich Version PDI

arnabbhaumik · 3 weeks ago

I can not login to Zurich version PDI, whenever I try to do it via passkey it is showing issue with Web Authentication, then if try with Authenticator app code then it is redirecting me back to login page again.

Dr Atul G- LNG · 3 weeks ago

Hi @arnabbhaumik

Sometimes PDIs don’t load fully and can cause issues. It’s better to release the current one and request a new instance, then try again.

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Chaitanya ILCR · 3 weeks ago

Hi @arnabbhaumik ,

1. try clearing the browser cache.

2. try with new browser or try logging in incognito window

3. still having issues? try to reset your password in the https://developer.servicenow.com/dev.do

4. if still not resolved release and get a new pdi

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Bhuvan · 3 weeks ago

@arnabbhaumik

Try this,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2049590

Clear browser cache and also try log in from Incognito or InPrivate Window from your browser and try again.

If it does not work, release the PDI and get a new one.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Nikhil Bajaj9 · 3 weeks ago

Hi @arnabbhaumik ,

This may be due to cache so please your cache and try again. This happened with me as well twice but after that it started working so try again.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj