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yesterday
I have a question about the behavior of the Priority column in the Upgrade Details [skipped record view] after an upgrade.
Current Understanding:
I understand the priority classification based on the official documentation:
- Priority 1 (Highest): UI Pages, UI Macros, etc.
- Priority 2: Business Rules, Security ACLs, etc.
- Priority 3: Reports, etc.
- Priority 4: Form Sections, Choice Sets, etc.
- Priority 5 (Lowest): Others
Question:
Within the same Priority level, some records display colored circle indicators (●):
- Green ●: Appears on some Priority 5 records
- Red ●: Appears on some Priority 2 records
- Orange ●: Appears on some Priority 4 records
What is the difference between records that display these colored indicators and those that do not display them within the same Priority level?
I've reviewed records with different Resolution and Disposition values but couldn't find a consistent pattern to explain the color indicator logic.
If anyone has insights into this, I would greatly appreciate your guidance.
Solved! Go to Solution.
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yesterday
Hi @kuuum_aaaya,
These are field styles applied on "sys_upgrade_history_log" with logic
ex: for Green its - "javascript: (current.disposition == '4' || current.disposition == '9' || current.disposition == '10') && current.type_priority >= 5"
go to Field Styles > table name ="sys_upgrade_history_log" you will find this set up
Hope this helps! if yes
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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yesterday
Hi @kuuum_aaaya,
These are field styles applied on "sys_upgrade_history_log" with logic
ex: for Green its - "javascript: (current.disposition == '4' || current.disposition == '9' || current.disposition == '10') && current.type_priority >= 5"
go to Field Styles > table name ="sys_upgrade_history_log" you will find this set up
Hope this helps! if yes
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
