Meaning of Color Indicators in Priority Column on Upgrade Details (Skipped Record View)

kuuum_aaaya
Tera Contributor

I have a question about the behavior of the Priority column in the Upgrade Details [skipped record view] after an upgrade.

Current Understanding:

I understand the priority classification based on the official documentation:

  • Priority 1 (Highest): UI Pages, UI Macros, etc.
  • Priority 2: Business Rules, Security ACLs, etc.
  • Priority 3: Reports, etc.
  • Priority 4: Form Sections, Choice Sets, etc.
  • Priority 5 (Lowest): Others

Question:

Within the same Priority level, some records display colored circle indicators (●):

  • Green ●: Appears on some Priority 5 records
  • Red ●: Appears on some Priority 2 records
  • Orange ●: Appears on some Priority 4 records

What is the difference between records that display these colored indicators and those that do not display them within the same Priority level?

I've reviewed records with different Resolution and Disposition values but couldn't find a consistent pattern to explain the color indicator logic.

If anyone has insights into this, I would greatly appreciate your guidance.

1 ACCEPTED SOLUTION

Hemanth M1
Giga Sage
Giga Sage

Hi @kuuum_aaaya,

 

These are field styles applied on "sys_upgrade_history_log" with logic

ex: for Green its - "javascript: (current.disposition == '4' || current.disposition == '9' || current.disposition == '10') && current.type_priority >= 5"

 

go to Field Styles > table name ="sys_upgrade_history_log" you will find this set up

 

HemanthM1_0-1761575350335.png

Hope this helps! if yes

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

1 REPLY 1

Hemanth M1
Giga Sage
Giga Sage

Hi @kuuum_aaaya,

 

These are field styles applied on "sys_upgrade_history_log" with logic

ex: for Green its - "javascript: (current.disposition == '4' || current.disposition == '9' || current.disposition == '10') && current.type_priority >= 5"

 

go to Field Styles > table name ="sys_upgrade_history_log" you will find this set up

 

HemanthM1_0-1761575350335.png

Hope this helps! if yes

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025