New Australia release unable to see problem and change in application navigator

[babji2]

Unable to see problem and change in the application navigator, what need to done to see problem and change application will be view on application anvigator

[Tanushree Maiti]

Hi @babji2 

• Navigate to System Definition > Plugins
• Search for the following plugins:
• Problem Management: com.snc.problem
• Change Management - Core: com.snc.change_management
• Click on the plugin name and select Repair
• Once the process completes, type cache.do into your left filter navigator and press Enter to clear the system cache
• Log out, log back in, and your modules should appear in the Application Navigator.

[Aditya_hublikar]

Hello @babji2 ,

If the Problem and Change applications are not visible in the Application Navigator, first verify that the required plugins are properly installed and repaired. Navigate to System Definition > Plugins, search for Problem Management (com.snc.problem) and Change Management - Core (com.snc.change_management), open each plugin, and click Repair. After the repair process completes, clear the system cache by typing cache.do in the left navigation filter and pressing Enter. Then log out of the instance and log back in. If the applications are still not visible, confirm that both plugins are active, verify that your user has the required roles (such as itil, problem_admin, or change_manager), and ensure that the corresponding application menus and modules are active under System Definition. These steps generally restore the Problem and Change applications in the Application Navigator.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Dr Atul G- LNG]

Hi @babji2 

Recently, this issue has been reported by several users where ITSM modules are not available in a Personal Developer Instance (PDI).

Since PDIs are provided without official support, the recommended troubleshooting steps are:

Refresh the instance and verify whether the modules become available.

Navigate to Plugins and check whether the required ITSM plugins are installed.

If the plugin is missing, install it. If it is already installed but not functioning correctly, perform a Repair on the plugin.

If the issue persists, reset the PDI or release it and request a new instance.

This has become a common issue with PDIs recently, and in most cases, requesting a new PDI is the quickest resolution.

For Change Management, verify that the following plugins are installed:

Change Management - Core

Plugin ID: com.snc.change_management

** The waiting timne to get a new PDI is 2-3 weeks , so better reset the current PDI, dont relase.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011096

[Srikanth_9]

Hi @babji2,

After the Australia version release, most of the members are facing this issue.

Check all the plugins are & installed properly for the respective modules, if not install those and try to repair it. Do logout & login back check under System Definition.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.