New York Upgrade from London MultiSSOv2_SAML2_custom

[eddie_chang]

We are trying to upgrade from London to New York. On the doc, it says "If you are upgrading an instance that uses the Multi-SSO plugin for SAML, you should reference KB0756504 before you upgrade."

We followed the instruction and couldn't find MultiSSOv2_SAML2_custom for Single Sign-on script in Identify Providers.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0756504

Should the Multi-SSO upgrade be done pre-NY-upgrade (as document stated) or post-NY-Upgrade?

Will there be any issue if we upgrade to NY while still using MultiSSO_SAML2_Update1?

[Ashutosh Munot1 · Accepted solution]

Hi,

Should the Multi-SSO upgrade be done pre-NY-upgrade (as document stated) or post-NY-Upgrade? Answer is post instance upgrade you have to upgrade the Multi SSO plugin.

Ideally you should upgrade to Custom to be in sync with ServiceNow.

Thanks,
Ashutosh

[eddie_chang]

thanks Ashutosh.

Do you know how to upgrade to Custom?

Will the MultiSSOv2_SAML2_custom appear after the NY Upgrade?

[Ashutosh Munot1]

Hi, Yes this is mentioned in the KB as well how to do that. Thanks, Ashutosh

[eddie_chang]

thanks Ashutosh.

We upgraded to NY in dev and found the MultiSSOv2_SAML2_custom