PDI not waking

[Farrah1977]

Hi

I have been trying to get in to my PDI for 2 days, each time I try it then shows the following msg:

I then click 'retry' then after about 5 minutes I am shown this msg:

I click 'report' and I'm not directed anywhere...........

Is anyone else experiencing this issue? 

So far I have tried following to wake the PDI without success:

1. Signing out of my developer account, signing back in, then clicking 'wake instance' from the https://developer.servicenow.com/dev.do home screen
2. Signing out of my developer account, signing back in, then clicking on 'refresh instance' from the Profile drop down menu in https://developer.servicenow.com/dev.do , then clicking 'wake instance'

Are there any other steps I can take to try to get in to my PDI? (Releasing the instance is not an option for me as I have 2 months worth of Employee Centre Pro dev work within it 

Does anyone know if ServiceNow are undertaking maintenance of some sort that is impacting on PDI's?

Your help and suggestions are greatly appreciated.

Thanks

Farrah

[Dr Atul G- LNG]

Hi @Farrah1977 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Farrah1977]

Hi there

I am still 'waiting' but being hopeful that my PDI will be back online, I will let you know when it does, this is day 3 of trying..............

[Farrah1977]

Hi there

Day 3 of trying to wake my PDI was also unsuccessful, I am running out of time before the PDI is released and my work is lost

[Dr Atul G- LNG]

Hi @Farrah1977 

I know it's very painful and frustrating, but it's better to wait for the instance to be released now. Make sure to take backups of your work going forward.