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Not able to add multiple incident to problem record

adam5646
Tera Contributor

non-admin users are not able to add or remove multiple incidents in a problem record. Incidents are added to the problem record using "edit" UI action on the related tabs of problem record. non-admin users i have tested have itil, problem_manager role. They can only add 1 incident at a time.

Can someone please help with this?

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@adam5646 

same behavior for me, seems to be an access issue.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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