Not able to see L1 Service Desk AI Specialist card on SOW

[ankur2022sd]

I have installed plugins for L1 service desk specialist and made all the configurations as per the snow documentation but not able to see L1 Service Desk AI Specialist card on service operations workspace?

Any suggestions?

[Tanushree Maiti]

Hi @ankur2022sd 

1) Can you confirm your instance's servicenow version with Patch details.

If it is Australia-  L1 Service Desk AI Specialist  is supported by  Australia Patch 5m. (https://www.servicenow.com/docs/r/australia/release-notes/l1-service-desk-ai-specialist-rn.html)

2) Ensure you are not using Domain separated instance.

Also Refer: https://www.servicenow.com/docs/r/it-service-management/l1-service-desk-ai-specialist.html for following important message: 

"

Important:

• Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
• Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
• Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
• Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases. "