PDI not waking up

Scott Nolan · ‎01-12-2024

My PDI (dev183528) will not wake. I get prompt to report it.

Dr Atul G- LNG · ‎01-12-2024

If it take more time, better to release this PDI. There is no support available for PDI.

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View solution in original post

AndersBGS · ‎01-12-2024

Hi @Scott Nolan ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

Wait, it should come online by itself after some time.
Release your instance and request a fresh installation. Please notice, by doing this all worked that is not backed up to git or by update sets will be lost.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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Sandeep Rajput · ‎01-12-2024

@Scott Nolan If it doesn't wake up after repetitive attempts, chances are quite high that it will never wake up again. I recommend you releasing the current instance and apply for a new PDI instance.