PDI Stuck in “Upgrading Instance in Progress” Status
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Sunday
Hello Team,
My Personal Developer Instance (PDI) has been stuck in the status “Upgrading Instance in Progress” for more than an hour.
I’ve tried refreshing the page multiple times, but the status hasn’t changed. Could you please help me to resolve this issue or reset the instance?
Thank you in advance for your support.
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Sunday
Hi @rakeshnagar,
an hour is not that long to consider it as issue... please just wait some more. I was in the same situation today and it was circa 3 hours to complete.
For PDI there's no support, so if it will not complete after some time (it should IMO), then only way is to release the PDI and request a new one but you would lose your progress and all data if not backed up...
I believe it's due to this:
Let me know if your PDI went back to life tomorrow
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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14 hours ago
Hi @rakeshnagar, any feedback? would be cool to hear something from you...
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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Sunday
Hi @rakeshnagar ,
There is no official support available for PDI so the only option for you is to wait it to be completed. Once process completed, you will get an email and then you can check it again.
Regards,
Nikhil Bajaj
ServiceNow Rising Star-2025
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Sunday
Hi @rakeshnagar ,
Please wait, it should complete after some time.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/