PDI Stuck in “Upgrading Instance in Progress” Status

[rakeshnagar]

Hello Team,

My Personal Developer Instance (PDI) has been stuck in the status “Upgrading Instance in Progress” for more than an hour.

I’ve tried refreshing the page multiple times, but the status hasn’t changed. Could you please help me to resolve this issue or reset the instance?

Thank you in advance for your support.

[GlideFather]

Hi @rakeshnagar,

an hour is not that long to consider it as issue... please just wait some more. I was in the same situation today and it was circa 3 hours to complete.

For PDI there's no support, so if it will not complete after some time (it should IMO), then only way is to release the PDI and request a new one but you would lose your progress and all data if not backed up...

I believe it's due to this:

Let me know if your PDI went back to life tomorrow

[GlideFather]

Hi @rakeshnagar, any feedback? would be cool to hear something from you...

[Nikhil Bajaj9 · Accepted solution]

Hi @rakeshnagar ,

There is no official support available for PDI so the only option for you is to wait it to be completed. Once process completed, you will get an email and then you can check it again.

[GlideFather]

Hi @rakeshnagar,

can you please explain to me why you prioritised @Nikhil Bajaj9's answer from Monday as accepted solution while I wrote exactly the same thing and even in more details on Sunday? 

See this: https://www.servicenow.com/community/upgrades-and-patching-forum/pdi-stuck-in-upgrading-instance-in-... 

And also @Nikhil Bajaj9 when you saw that I already provided the solution above, was it really necessary to repeat the same thing again without any new details? Because that's what happens, if more people comment on the same thing, than the author is confused.

This is not a good standard, repeating over and over what was already in the thread without any new details... 

@rakeshnagar you can accept multiple solutions and as per Community's code of conduct this is not quite fair. I replied on Sunday and Nikhil on Monday... so it is not a matter of two people commenting the same thing. Thank you for considering to accept mine as well, I feel it would be fair but it's up to you in the end.

@Nikhil Bajaj9 what do you think about this?