Zurich: "Do not auto-dismiss page alerts" setting not reflecting in PDI - Need clarification on syst

kuuum_aaaya · ‎09-29-2025

Hi Community,

I'm exploring the new **Next Experience accessibility setting "Do not auto-dismiss page alerts" introduced in the Zurich release, but I'm facing some challenges and have a few questions:
・Issue

The setting doesn't seem to be reflecting properly in my PDI (Personal Developer Instance) running Zurich.

Reference: https://www.servicenow.com/docs/ja-JP/bundle/zurich-platform-user-interface/page/get-started/service...

・ Questions

1. What exactly are "page alerts"?**
Could someone clarify which UI elements this setting affects? (e.g., success/error messages, notification banners, info messages at the top of forms, etc.)

2. Is system-wide configuration possible?**
My understanding is that this is a user-level preference that each user needs to enable individually. However, for accessibility compliance purposes, is there a way to:

- Set this as the default for all users system-wide?
- Enable it via system properties or other admin configuration?

Any guidance or documentation references would be greatly appreciated!

Thanks in advance

Victoria Drobys · 39m ago

Hi,

The explanation in ServiceNow doc is very unclear but here’s what I found about this feature. This is working:

1. Only for Critical and warning alerts

2. Only if the auto-dismiss setting is configured for a specific page, as described here: https://www.servicenow.com/docs/bundle/zurich-application-development/page/administer/ui-builder/tas...

Regarding your questions:

I didn’t find any clear definition of what "page alerts" are, but I believe it refers to messages such as

"addErrorMessage".

Also, I don't see any possibility to set this system-wide.

It always better to ask ServiceNow Support. I hope my reply helps. Thank you