Search results show article body when hovering in Vancouver

[Suzanne H]

Hello Community,

We've discovered that end users can view the entire article body without clicking on the article in the Vancouver release. I've reviewed the release notes and couldn't find anything about this. Has anyone else seen this and does anyone know how to turn off this feature? I pixelized the article body on the right side of the attached screenshot but wanted to provide an image in case you haven't seen this.

[AnveshKumar M]

Hi @Suzanne H 

You can control this from view templates.

If your are using employee center portal open 

https://YOUR_INSTANCE_NAME.service-now.com/sys_ux_composite_data_template.do?sys_id=677196e86b69111050bdc141ee44af63 

If you are using ServicePortal

https://YOUR_INSTANCE_NAME.service-now.com/sys_ux_composite_data_template.do?sys_id=35bf471953671010...

Then remove the ariaLabel attribute in  mappings in the template configuration.

{
    "component": "sn-search-result-evam-card",
    "staticValues": {
        "imageType": {
            "translatable": false,
            "key": "icon"
        },
        "icon": {
            "translatable": false,
            "key": "document-outline"
        },
        "textHeaderLabelOne": {
            "translatable": true,
            "key": "Article"
        }
    },
    "mappings": {
        "textHeaderLabelTwo": "number",
        "textHeaderLabelThree": "topics",
        "title": "ai_search_teaser_title",
        "summary": "ai_search_teaser_text",
        "ariaLabel": "short_description", //Remove this line
        "detailLabelOne": "sys_updated_on",
        "attachments": "child_docs"
    },
    "actionMappings": {
        "clickAction": "ec_navigation"
    }
}

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[Suzanne H]

@AnveshKumar M I really appreciate you quick response and suggestion, I apologize for taking so long to let you know that I tried what you suggestion but it did not fix it. To be more specific, the entire article body appears when hovering over the few lines of the article text in each result. It does not happen when hovering over the short description.