service portal

Bdhar · 18 hours ago

i want to create a custom service portal from scratch, End user need to create and track the incident status

Dr Atul G- LNG · 18 hours ago

ServiceNow provides an OOTB portal and OOTB catalog functionality. Is there any business requirement or specific need to create a from scratch? If this is only for learning purposes, you can create and test it in a PDI instead.

https://youtu.be/34EcuOAnOBM

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Aditya_hublikar · 16 hours ago

Hello @Bdhar ,

Yes, absolutely. You can create a custom Service Portal from scratch where end users can create incidents and track their incident status.

You just need basic knowledge of HTML, CSS, ServiceNow Client Scripts, and Server-Side Scripts .You can build the UI yourself and use ServiceNow tables and APIs in the backend to create and retrieve incidents.

You can refer this for portal guidence :

https://www.servicenow.com/community/service-portal-articles/service-portal-resource-and-training-gu...

https://www.servicenow.com/docs/r/platform-user-interface/service-portal/c_ServicePortal.html

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya