Hello,
I’m an admin at my organization and have been asked to set up the Knowledge, Catalog, and Ticket connectors that integrate Copilot with ServiceNow.
All three connectors are connected and visible in Copilot. The Knowledge connector seems to work well, returning reasonable responses from our DEV knowledge base articles when queried.
However, the Catalog and Ticket connectors are not performing as expected. They struggle to locate open RITMs and incidents, and when I ask about my tickets, they only return one or two results.
Has anyone had positive experiences setting up the Catalog and Ticket connectors? If so, are there any recommendations or checks I can perform to improve the results I’m getting in Copilot?
Many thanks!
