ServiceNow University Login Issue – MFA Email Missing

[Laveena-Agarwal]

Hi

I’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.

I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received.

Could you please assist in resolving this issue?

@Jim Poisson - Tagging you here to check if you have any insights or suggestions on this issue.

Note: There are no issues with my email. I tested it by sending an email from another account, and it was received successfully.

Thanks & Regards,

Laveena Agarwal

[Dr Atul G- LNG · Accepted solution]

Hi @Laveena-Agarwal 

[Laveena-Agarwal]

Hi Jim,

Thank you for the update.

Just curious to understand the root cause and the steps taken to resolve the issue.

[Dr Atul G- LNG · Accepted solution]

Hi @Laveena-Agarwal 

[Laveena-Agarwal · Accepted solution]

Hi Atul,

Thanks for checking this.

Earlier, when I was trying to log in, the banners were not appearing.

It seems the issue was resolved later in the evening—the banner is now visible, and I’m able to log in successfully.

The MFA code is also being delivered to my inbox.

[Dr Atul G- LNG]

Please accept solution and close the thread.

[Laveena-Agarwal]

I am awaiting details on the root cause and the resolution.