Snow instance is in offline

[Umesh G]

Hi Team, 

Currently my snow instance status is in offline. How can I get back to online, please help me out. Thanks!!

[Dr Atul G- LNG · Accepted solution]

Hi @Umesh G 

Its NOT SNOW.. its SN or ServiceNOW

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Simon Hendery]

Hi @Dr Atul G- LNG 

It's not ServiceNOW, it's ServiceNow  🙂

[Umesh G]

Okay, thanks lot!!

[Juhi Poddar]

Hello @Umesh G 

I encountered a similar issue previously, and my instance became available again after 2-3 days. I recommend waiting patiently for a couple of days, as it might resolve itself. If the instance remains offline even after 3-4 days, you may need to release the current instance and request a new one.

Note: There is no support available for PDIs, and they are reclaimed if they remain idle for more than 10 days.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar