Support view not supporting in Employee Center, was working fine in Service portal

HamantT
Tera Contributor

‎08-19-2025 10:00 AM

We were using Support view in Service Portal and now that we are upgrading to Employee Center the support view filter does not work. Please see attached screenshot.

HamantT_0-1755622844815.png

 

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6 REPLIES 6

GlideFather
Tera Patron

‎08-19-2025 01:24 PM

Hi @HamantT,

 

navigate to the [sp_page] table and check if the Public is true or false

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No AI was used in the writing of this post. Pure #GlideFather only
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HamantT
Tera Contributor

‎08-25-2025 11:12 PM

@GlideFather It was set to false, I set it to true and tried again but it didn't work.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎08-25-2025 11:20 PM

@HamantT 

can you share how did you navigate in ESC portal to that view?

the URL please.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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HamantT
Tera Contributor

‎08-26-2025 12:12 AM

Hello @Ankur Bawiskar, thanks for your response. Here is the link https://*****dev.service-now.com/esc?id=support.

 

Let me know if you need more information in this.

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