Analytics console error on Service Portal after Xanadu

[PavelP]

Hello,

after upgrading our instance on Xanadu, we encountered our instance giving us multiple "There is a Javascript error in your browser console" messages. These messages were showing only to admins.

On checking the console, we found the error was likely related to SN Analytics functionality, and after disabling the "glide.analytics.enabled" property, the messages disappeared. 

Assuming we want to keep using the analytics functionality, what would you suggest for troubleshooting this issue? Thanks in advance for your help.

Best regards

Pavel

[Mark Manders]

The property is related to User Experience Analytics, which is set on user level at the first login. I would log a case with NowSupport to ask about it. Maybe check all store apps if they are updated to the latest version.

You mentioned the portal, so it could also be due to other properties: https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/administer/user-exp-analytics/refere...

[Andrea7]

Hi @PavelP, did you ever get a resolution for this?

[Kris Moncada]

In my case, toggling Off the analytics helped my situation.

[asscv]

Hi @Kris Moncada ,  does the toogle off will also disable the analytics functionality