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Support view not supporting in Employee Center, was working fine in Service portal

HamantT
Tera Contributor

‎08-19-2025 10:00 AM

We were using Support view in Service Portal and now that we are upgrading to Employee Center the support view filter does not work. Please see attached screenshot.

HamantT_0-1755622844815.png

 

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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron
In response to HamantT

‎08-26-2025 01:16 AM

@HamantT 

that page itself is not available in esc and sp

Seems it's a customized one so you need to understand the widget behind that and debug

AnkurBawiskar_0-1756196111275.png

How did you add it?

I am not able to find it in sp portal as well

AnkurBawiskar_1-1756196162136.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to HamantT

‎08-26-2025 01:21 AM

Hi @HamantT 

It looks like a customer page, as it’s showing me a 404 error. Have you configured the properties and ensured that the page ID is correct?

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