Unable to retrieve Approvals after Australia Path 3 hotfix 1 - Calling script includes from a filter

[NathanD42583966]

Hello,

We recently updated to Australia Patch 3 Hotfix 1, and we're noticing an issue with approvals. More specifically, calling script includes via filters.

When vieweing Pending approvals for time cards, one of the filters is calling: Approver List > Contains > javascript:new TimecardAjax().getUserandDelegators()

We noticed that we are getting a NULL value when atttemping to pull the information.  When going to 'My approvals', under Service Desk, we are getting the same result.  The filter here is. Sys_id > is > javascript:new ApprovalDelegationUtil().getOnlyDelegatedApprovals()

We debugged, and the TimecardAjax & Approval delegationUTil are working. It seems to be more related to calling the script includes.  We're still investigating.  Curious if anyone else is seeing this.

[Tanushree Maiti]

Hi @NathanD42583966 

• Repair the Time card plugin
• Clear instance cache using cache.do and try
• Ensure there are no application scope permission errors
• your Script Include must be:  Accessible from: All application scopes
• Refer: KB0596891 List filter with javascript clause containing a string starting with caret ^ returns null 
• https://www.servicenow.com/community/developer-forum/script-include-not-working-in-filter-condition/...
• https://www.servicenow.com/community/developer-forum/script-include-not-returning-any-value-when-cal...

If nothing works and if its not your PDI , raise a case with Servicenow vendor.