Unable to set View while opening the record from Related List within the form

[sabamushtaq]

Hi,

I am trying to automate a scenario from Problem management, when I opened Problem task from "Attached to Task" related list it opens in Default view but  I have to open the Problem task from "Attached to Task" related list in "Tech Alert", I can't find any option to set view, please guide me how can I resolve this issue

[Satishkumar B]

Hi @sabamushtaq 

Check the below approach:

- Your Problem Record:

- Click on the Problem task Record and see which all views are available and lets say the current view is default and you want to set "PTASK Complete Dialog View 2" as your default view :

- go to "sys_ui_view" table and search for title "PTASK Complete Dialog View 2" and copy the name "ptask_assess_dialog_view"

- Create a new record in "sysrule_view" table as below and copy the above copied name in view field and submit the record:

-Now go back to your problem record and access the Problem task the default view should be updated.

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Please Mark it helpful 👍and Accept Solution✔️!! If this helps you to understand. 

[sabamushtaq]

Thanks for your response. I have tried this, view gets updated if I open problem manually but not worked with ATF. Is there any other approach?
 

Note: I have tried this with both problem and problem_task table

[Satishkumar B]

Hi @sabamushtaq 
In ATF, you have the ability to specify or select a particular view when opening an existing record. This feature allows you to test how records appear and function within different views, ensuring that the application behaves as expected across various user interfaces.

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Please Mark it helpful 👍and Accept Solution✔️!! If this helps you to understand.