Upgrade Skipped records - resolution "reviewed and retained" not captured

robinsnow
Tera Contributor

We are upgrading to London from Jakarta and need to know how to proceed after we have gone through all of the skipped records. The update set does not capture the once we have put in "Reviewed and retained".

Does this mean that we have to go through all of these again and change the status manually when going live?

Kind regards,

Robin

1 REPLY 1

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi Robin,

yes exacly, so Reviewed and Retained means that you reviewed your code and the OOB code and have decided to keep your custom code regardless of the skip.

It means you manually update your version based on a combination of the base system and your customization.

For any details, please refer to the official documentation below:

Skipped Changes Reviewed related list

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto